Why wasn't my monthly subscription renewed?
If your monthly subscription wasn't renewed automatically at the end of the month, we most likely couldn't debit your credit card or PayPal account.
To get immediate access to EkhartYoga again, log in to your account and subscribe again. All your Playlists and your Favourite and Watch later lists will still be there.
Please make sure your card is enabled for E-Commerce transactions and that it allows recurring payments. Also, ensure your card has not expired or is expiring soon.
Prepaid credit cards:
Most issuers (Visa, Mastercard or Amex) don't allow automatically recurring payments with their prepaid credit cards. Although it is sometimes possible to pay for the first month of a subscription, the first recurring payment will usually fail.
Make sure your PayPal account is verified and set up to enable automatically recurring payments. PayPal has different ways to verify your account, depending on the country you are registered in. Although it is sometimes possible to pay for the first month of a subscription, the first recurring payment will subsequently fail if your PayPal account isn't verified.
Follow these steps to become verified:
- Log in to your PayPal account.
- Click Get Verified in the Status field below your name.
- Follow the steps to complete the process.